Frequently Asked Questions
Everything you need to know before you fly.
Do I pay online when I pre-book?expand_more
No. Pre-booking is free. You pay at the airport outlet by card or cash when you arrive.
How early should I arrive for the wrap?expand_more
Allow at least 30 minutes before your check-in time. Priority lane access typically takes under 5 minutes.
Can I cancel or reschedule?expand_more
Yes — up to 2 hours before your scheduled flight departure. Within 2 hours of departure changes are locked.
Which airports do you serve?expand_more
Jomo Kenyatta International (JKIA, Nairobi), Moi International (Mombasa), and Kisumu International.
What's included with the wrap?expand_more
Professional thermoplastic wrap, free luggage weight verification, and priority lane access — included in every booking.
Are accessories shipped or picked up?expand_more
Accessory pre-reservations are picked up alongside your wrap at the airport outlet.